How to Understand an IEPF Claim Status

Tracking with your SRN

Your acknowledgement carries a Service Request Number (SRN). Use it to follow the claim on the portal and quote it in all correspondence.

What the stages generally mean

• Filed — the form has been submitted online.
• With the company — the company's Nodal Officer is verifying your claim against records and documents.
• Query / deficiency — more information or documents are needed.
• Accepted or approved — the authority has accepted the claim; credit follows.
• Rejected — the claim could not be accepted; reasons are recorded and a fresh claim may be possible.

Status wording changes

Portals change status labels from time to time. Treat this list as general; rely on the portal's own definitions.